{"id":2177,"date":"2026-02-11T15:00:10","date_gmt":"2026-02-11T06:00:10","guid":{"rendered":"https:\/\/www.furukawarockdrill.co.jp\/?page_id=2177"},"modified":"2026-02-16T09:11:25","modified_gmt":"2026-02-16T00:11:25","slug":"support","status":"publish","type":"page","link":"https:\/\/www.furukawarockdrill.co.jp\/support","title":{"rendered":"Support"},"content":{"rendered":"<div id=\"a01\">\n<h3 class=\"headLine01 fadeInUp\"><span class=\"en\">Sales office contact information<\/span><\/h3>\n<\/div>\n<div class=\"supportInner\">\n<p class=\"wpTag fadeInUp\">In order to ensure stable operation of Furukawa Rock Drill products that are in use,Furukawa Rock Drill professionals support the operation of our products through 12 bases in Japan and 5 bases overseas based on a system of rapidly and assuredly providing replacement parts.<\/p>\n<div class=\"sub fadeInUp\">\n<p class=\"ttl\"><strong>CANADA, USA, and CENTRAL AMERICA<\/strong>FURUKAWA ROCK DRILL USA<\/p>\n<dl class=\"supportInnerDl flexB\">\n<dt>Address<\/dt>\n<dd>805 Lake Street Kent, Ohio 44240-0017 U.S.A<\/dd>\n<dt>TEL<\/dt>\n<dd><a href=\"tel:+13306735826\">+1-330-673-5826<\/a><\/dd>\n<dt>FAX<\/dt>\n<dd>+1-330-673-5824<\/dd>\n<dt>Website<\/dt>\n<dd><a href=\"http:\/\/www.frdusa.com\/\" target=\"_blank\">http:\/\/www.frdusa.com\/<\/a><\/dd>\n<\/dl>\n<\/div>\n<div class=\"sub fadeInUp\">\n<p class=\"ttl\"><strong>AFRICA, EUROPE, RUSSIA and CIS<\/strong>FURUKAWA ROCK DRILL EUROPE B.V.<\/p>\n<dl class=\"supportInnerDl flexB\">\n<dt>Address<\/dt>\n<dd>Proostwetering 29, 3543 AB Utrecht The Netherlands<\/dd>\n<dt>TEL<\/dt>\n<dd><a href=\"tel:+31302412277\">+31-30-241-2277<\/a><\/dd>\n<dt>FAX<\/dt>\n<dd>+31-30-241-2305<\/dd>\n<dt>Website<\/dt>\n<dd><a href=\"https:\/\/www.frd.eu\/\" target=\"_blank\">https:\/\/www.frd.eu\/<\/a><\/dd>\n<\/dl>\n<\/div>\n<div class=\"sub fadeInUp\">\n<p class=\"ttl\"><strong>SOUTHEAST ASIA<\/strong>FURUKAWA MACHINERY ASIA SDN. BHD.<\/p>\n<dl class=\"supportInnerDl flexB\">\n<dt>Address<\/dt>\n<dd>Unit 12-2, Level 12, 2 Rio Tower, Persiaran Rio Bandar Puteri, 47100 Puchong, Selangor Darul Ehsan, Malaysia.<\/dd>\n<dt>TEL<\/dt>\n<dd><a href=\"tel:+60386017601\">+60-3-8601-7601<\/a><\/dd>\n<dt>FAX<\/dt>\n<dd>+60-3-8601-7602<\/dd>\n<\/dl>\n<\/div>\n<div class=\"sub fadeInUp\">\n<p class=\"ttl\"><strong>SOUTH KOREA<\/strong>FURUKAWA ROCK DRILL KOREA CO.,LTD<\/p>\n<dl class=\"supportInnerDl flexB\">\n<dt>Address<\/dt>\n<dd>70-7, Teoneokgol-ro 165beon-gil, Paltan-Myeon, Hwaseong-si, Gyeonggi-do, 18531, Republic of Korea<\/dd>\n<dt>TEL<\/dt>\n<dd><a href=\"tel:+82313528447\">+82-31-352-8447<\/a><\/dd>\n<dt>FAX<\/dt>\n<dd>+82-31-353-6937<\/dd>\n<\/dl>\n<\/div>\n<div class=\"sub fadeInUp\">\n<p class=\"ttl\"><strong>INDIA<\/strong>FURUKAWA ROCK DRILL INDIA PRIVATE LTD.<\/p>\n<dl class=\"supportInnerDl flexB\">\n<dt>Address<\/dt>\n<dd>No. 116, 1st Floor 8th Cross, Railway Parallel Road Kumara Park West Bangalore 560 020 Republic of India<\/dd>\n<dt>TEL<\/dt>\n<dd><a href=\"tel:+918023460240\">+91-80-2346 0240<\/a><\/dd>\n<dt>FAX<\/dt>\n<dd>+91-80-2346 0240<\/dd>\n<\/dl>\n<\/div>\n<div class=\"sub fadeInUp\">\n<p class=\"ttl\"><strong>CHINA, MIDDLE EAST, OCEANIA, PANAMA and SOUTH AMERICA<\/strong>FURUKAWA ROCK DRILL CO.,LTD.<br class=\"wpTag\">Overseas Marketing Department<\/p>\n<dl class=\"supportInnerDl flexB\">\n<dt>Address<\/dt>\n<dd>2-6-4, Otemachi, Chiyoda-ku, Tokyo 100-8370, Japan<\/dd>\n<dt>TEL<\/dt>\n<dd><a href=\"tel:+81366369521\">+81-3-6636-9521<\/a><\/dd>\n<dt>FAX<\/dt>\n<dd>+81-3-6636-9555<\/dd>\n<dt>Website<\/dt>\n<dd><a href=\"https:\/\/www.furukawarockdrill.co.jp\/en\" target=\"_blank\">https:\/\/www.furukawarockdrill.co.jp\/en<\/a><\/dd>\n<\/dl>\n<\/div>\n<\/div>\n<div id=\"a02\">\n<h3 class=\"headLine01 fadeInUp\"><span class=\"img\"><img decoding=\"async\" src=\"http:\/\/www.furukawarockdrill.co.jp\/wordpress\/wp-content\/themes\/furukawa\/img\/support\/imgtext03.png\" alt=\"FRD-Net\" \/><\/span><\/h3>\n<\/div>\n<div class=\"imgBox\">\n<div class=\"photoBox fadeInUp\"><img decoding=\"async\" src=\"http:\/\/www.furukawarockdrill.co.jp\/wordpress\/wp-content\/themes\/furukawa\/img\/support\/photo01.jpg\" alt=\"Online Parts List\" \/><\/div>\n<div class=\"textBox\">\n<p class=\"ttl fadeInUp\">Online Parts List<\/p>\n<p class=\"fadeInUp\">FRD-Net publishes parts lists for FRD products and various manuals.<br class=\"wpTag\" \/>Parts data is updated daily, ensuring the latest information is always available.<br class=\"wpTag\" \/>Registered users can perform the following operations:<\/p>\n<ul class=\"textList fadeInUp\">\n<li>\u30fbDownload parts lists<\/li>\n<li>\u30fbView and download instruction manuals<\/li>\n<li>\u30fbView and download maintenance and service manuals<\/li>\n<li>\u30fbView and download parts information<\/li>\n<li>\u30fbConfirm parts prices and inventory<\/li>\n<li>\u30fbPrepare a quote<\/li>\n<\/ul>\n<p class=\"txt fadeInUp\">Registration is required for use of the FRD-net.<br class=\"wpTag\" \/>For details, please contact your nearest branch, sales office, or branch office.<\/p>\n<\/div>\n<\/div>\n<div id=\"a03\">\n<h3 class=\"headLine01 fadeInUp\"><span class=\"en\">Support Programs<\/span><\/h3>\n<\/div>\n<p class=\"fadeInUp\">Introducing the various support programs offered by Furukawa Rock Drill.<\/p>\n<div class=\"imgBox imgBox02\">\n<div class=\"photoBox photoBox01 fadeInUp\"><img decoding=\"async\" src=\"http:\/\/www.furukawarockdrill.co.jp\/wordpress\/wp-content\/themes\/furukawa\/img\/support\/en\/img01.png\" alt=\"F-MICAS\" \/><\/div>\n<div class=\"textBox fadeInUp\">\n<div class=\"sub\">\n<p class=\"ttl\">F-MICAS<\/p>\n<p class=\"wpTag\">The FRD Machine Information Control &#038; Analysis System (F-MICAS) developed by Furukawa Rock Drill collects operation and warning information on blast hole drills to support customer operation and maintenance management.<br class=\"wpTag\">By logging in to the dedicated site &#8220;FD-CARE Machine Viewer,&#8221; customers can check information on their machines.<\/p>\n<div class=\"comLink\"><a href=\"http:\/\/www.furukawarockdrill.co.jp\/wordpress\/wp-content\/themes\/furukawa\/img\/pdf\/en\/f-micas.pdf\" target=\"_blank\" rel=\"noopener\">F-MICAS (Brochure)<\/a><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"imgBox imgBox02\">\n<div class=\"photoBox fadeInUp\"><img decoding=\"async\" src=\"http:\/\/www.furukawarockdrill.co.jp\/wordpress\/wp-content\/themes\/furukawa\/img\/support\/en\/img02.jpg\" alt=\"About Workshops\" \/><\/div>\n<div class=\"textBox fadeInUp\">\n<div class=\"sub\">\n<p class=\"ttl\">About Workshops<\/p>\n<p class=\"wpTag\">Workshops are held to allow Furukawa Rock Drill products to be used more safely and reliably.<br class=\"wpTag\">These support the knowledge and experience of people involved in Furukawa Rock Drill products through programs that suit various levels from training in the basic hydraulic, electrical, and rock drill mechanisms for people involved with Furukawa Rock Drill products for the first time to training in detailed maintenance procedures for the people in charge of maintenance.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"imgBox imgBox02\">\n<div class=\"photoBox fadeInUp\"><img decoding=\"async\" src=\"http:\/\/www.furukawarockdrill.co.jp\/wordpress\/wp-content\/themes\/furukawa\/img\/support\/en\/img03.png\" alt=\"Genuine parts\" \/><\/div>\n<div class=\"textBox fadeInUp\">\n<div class=\"sub\">\n<p class=\"ttl\">Genuine parts<\/p>\n<p class=\"wpTag\">Our company products are developed using the latest analysis technology and strict endurance testing based on over 100 years of knowledge and experience in rock drills, and are shipped to market under rigorous quality control.<br class=\"wpTag\">Although the core parts of rock drills are highly precisely machined and heat-treated to have high performance and durability, they should be replaced quickly when the wear limit has been exceeded as time passes. If usage continues in an excessively worn state, there is a risk not only of performance degradation, but also of damage to other related parts.<\/p>\n<p class=\"wpTag\">Note that genuine parts must be used for replacement.<\/p>\n<div class=\"comLink\"><a href=\"http:\/\/www.furukawarockdrill.co.jp\/wordpress\/wp-content\/themes\/furukawa\/img\/pdf\/en\/frd_genuineparts.pdf\" target=\"_blank\" rel=\"noopener\">Genuine parts (Brochure)<\/a><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"imgBox imgBox02\">\n<div class=\"photoBox fadeInUp\"><img decoding=\"async\" src=\"http:\/\/www.furukawarockdrill.co.jp\/wordpress\/wp-content\/themes\/furukawa\/img\/support\/en\/img04.jpg\" alt=\"Maintenance\/Remanufacturing\" \/><\/div>\n<div class=\"textBox fadeInUp\">\n<div class=\"sub\">\n<p class=\"ttl\">Maintenance\/Remanufacturing<\/p>\n<p class=\"wpTag\">FRD, which manufactures and sells its own products, provides overhauls of hydraulic breakers with manufacturer quality.<br class=\"wpTag\">Manufacturer maintenance, backed by solid technical capabilities and experience, provides services that satisfy many customers.<\/p>\n<ul class=\"list\">\n<li>\u2776 Stable maintenance quality with efficient jigs and tools that utilize manufacturer-quality process control and manufacturing know-how<\/li>\n<li>\u2777 Analysis of disassembly and maintenance data to support efficient parts replacement, maintenance, and usage<\/li>\n<li>\u2778 Providing solutions to customer problems and issues<\/li>\n<\/ul>\n<p class=\"text\"><span class=\"subSpan\">FRD Japan:<\/span> <span class=\"wpTag\">FA-CERT<\/span><\/p>\n<p class=\"text\"><span class=\"subSpan\">FRDUSA: <\/span><span class=\"wpTag\">ENCORE\u00ae RECERTIFICATION PROGRAM<br class=\"wpTag\">(<a href=\"https:\/\/frdusa.com\/breaker-and-attachment-division-lp\/encore\/\" target=\"_blank\">https:\/\/frdusa.com\/breaker-and-attachment-division-lp\/encore\/<\/a>)<\/span><\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p><!-- \n\n<div id=\"a04\">\n\n\n<h3 class=\"headLine01 fadeInUp\"><span class=\"en\">\u304a\u5f79\u7acb\u3061\u60c5\u5831<\/span><\/h3>\n\n\n<\/div>\n\n\n\n\n<div class=\"imgBox imgBox03\">\n\n\n<div class=\"photoBox fadeInUp\"><img decoding=\"async\" src=\"[src]\/img\/support\/photo03.jpg\" alt=\"\u304a\u5f79\u7acb\u3061\u60c5\u5831\" \/><\/div>\n\n\n\n\n<div class=\"textBox\">\n\n\n<p class=\"fadeInUp\">\u5f0a\u793e\u5404\u88fd\u54c1\u3092\u4f7f\u7528\u3059\u308b\u306b\u3042\u305f\u3063\u3066\u3001\u3088\u308a\u52b9\u679c\u7684\u306b\u3054\u5229\u7528\u3044\u305f\u3060\u304f\u305f\u3081\u306e\u30d2\u30f3\u30c8\u3092\u307e\u3068\u3081\u307e\u3057\u305f\u3002<\/p>\n\n\n\n\n<p class=\"ttl03 fadeInUp\">\u30a2\u30bf\u30c3\u30c1\u30e1\u30f3\u30c8\uff08\u6cb9\u5727\u30d6\u30ec\u30fc\u30ab\u3001\u6cb9\u5727\u5727\u7815\u6a5f\uff09\u306e\u304a\u5f79\u7acb\u3061\u60c5\u5831<\/p>\n\n\n\n\n\n<ul class=\"linkUl fadeInUp\">\n\t\t\n\n<li><a href=\"[src]\/img\/support\/attachment_anzen.pdf\" target=\"_blank\" rel=\"noopener\">\u30a2\u30bf\u30c3\u30c1\u30e1\u30f3\u30c8\u3092\u5b89\u5168\u306b\u304a\u4f7f\u3044\u3044\u305f\u3060\u304f\u305f\u3081\u306b<\/a><\/li>\n\n\n\t\t\n\n<li><a href=\"[src]\/img\/support\/breaker_siyou_point.pdf\" target=\"_blank\" rel=\"noopener\">\u6cb9\u5727\u30d6\u30ec\u30fc\u30ab\u3092\u3046\u307e\u304f\u4f7f\u3046\u30dd\u30a4\u30f3\u30c8<\/a><\/li>\n\n\n\t\t\n\n<li><a href=\"[src]\/img\/support\/crusher_siyou_point.pdf\" target=\"_blank\" rel=\"noopener\">\u6cb9\u5727\u5727\u7815\u6a5f\u3092\u3046\u307e\u304f\u4f7f\u3046\u30dd\u30a4\u30f3\u30c8<\/a><\/li>\n\n\n\t\t\n\n<li><a href=\"[src]\/img\/support\/kowari_siyou_point.pdf\" target=\"_blank\" rel=\"noopener\">\u5c0f\u5272\u5727\u7815\u6a5f\u3092\u3046\u307e\u304f\u4f7f\u3046\u30dd\u30a4\u30f3\u30c8<\/a><\/li>\n\n\n\t\t\n\n<li><a href=\"[src]\/img\/support\/magnet_kowari_siyou_point.pdf\" target=\"_blank\" rel=\"noopener\">\u30de\u30b0\u30cd\u30c3\u30c8\u4ed8\u5c0f\u5272\u5727\u7815\u6a5f\u3092\u3046\u307e\u304f\u4f7f\u3046\u30dd\u30a4\u30f3\u30c8<\/a><\/li>\n\n\n\t\t\n\n<li><a href=\"[src]\/img\/support\/owari_siyou_point.pdf\" target=\"_blank\" rel=\"noopener\">\u5927\u5272\u5727\u7815\u6a5f\u3092\u3046\u307e\u304f\u4f7f\u3046\u30dd\u30a4\u30f3\u30c8<\/a><\/li>\n\n\n\t\t\n\n<li><a href=\"[src]\/img\/support\/cutter_siyou_point.pdf\" target=\"_blank\" rel=\"noopener\">\u9244\u9aa8\u30ab\u30c3\u30bf\u30fc\u3092\u3046\u307e\u304f\u4f7f\u3046\u30dd\u30a4\u30f3\u30c8<\/a><\/li>\n\n\n\t\t\n\n<li><a href=\"[src]\/img\/support\/f_lock.pdf\" target=\"_blank\" rel=\"noopener\">\u30a2\u30bf\u30c3\u30c1\u30e1\u30f3\u30c8\u4ea4\u63db\u30ab\u30d7\u30e9\u300eF\u30ed\u30c3\u30af\u300f<\/a><\/li>\n\n\n\t\t\n\n<li><a href=\"[src]\/img\/support\/attachment_grease.pdf\" target=\"_blank\" rel=\"noopener\">\u53e4\u6cb3\u30a2\u30bf\u30c3\u30c1\u30e1\u30f3\u30c8\u30b0\u30ea\u30fc\u30b9<\/a><\/li>\n\n\n<\/ul>\n\n\n\n\n<p class=\"ttl03 fadeInUp\">\u30d6\u30e9\u30b9\u30c8\u30db\u30fc\u30eb\u30c9\u30ea\u30eb\u306e\u304a\u5f79\u7acb\u3061\u60c5\u5831<\/p>\n\n\n\n\n\n<ul class=\"linkUl fadeInUp\">\n\t\t\n\n<li><a href=\"[src]\/img\/support\/drill_roudouanzeneiseihou.pdf\" target=\"_blank\" rel=\"noopener\">\u30c9\u30ea\u30eb\u3068\u52b4\u50cd\u5b89\u5168\u885b\u751f\u6cd5\uff08\u7279\u5b9a\u81ea\u4e3b\u691c\u67fb\u53ca\u3073\u904b\u8ee2\u8cc7\u683c\u306b\u3064\u3044\u3066\uff09<\/a><\/li>\n\n\n<\/ul>\n\n\n\n\n<p class=\"ttl03 fadeInUp\">\u30c9\u30ea\u30eb\u30b8\u30e3\u30f3\u30dc\u306e\u304a\u5f79\u7acb\u3061\u60c5\u5831<\/p>\n\n\n\n\n\n<ul class=\"linkUl fadeInUp\">\n\t\t\n\n<li><a href=\"[src]\/img\/support\/drill_explorer.pdf\" target=\"_blank\" rel=\"noopener\">\u30c9\u30ea\u30ebEXPLORER\u3000\u524d\u65b9\u63a2\u67fb\u30b7\u30b9\u30c6\u30e0<\/a><\/li>\n\n\n\t\t\n\n<li><a href=\"[src]\/img\/support\/drill_navi.pdf\" target=\"_blank\" rel=\"noopener\">\u30c9\u30ea\u30ebNAVI<\/a><\/li>\n\n\n\t\t\n\n<li><a href=\"[src]\/img\/support\/ars_ccs.pdf\" target=\"_blank\" rel=\"noopener\">\u81ea\u52d5\u8ffd\u5c3e\u5f0f\u4f59\u6398\u4f4e\u6e1b\u30b7\u30b9\u30c6\u30e0\u30fb\u3055\u304f\u5b54\u9577\u8a2d\u5b9a\u88c5\u7f6e\uff08ARS)\u30fb\u4f59\u6398\u9577\u8868\u793a\u88c5\u7f6e\uff08CCS)<\/a><\/li>\n\n\n<\/ul>\n\n\n<\/div>\n\n\n<\/div>\n\n --><\/p>\n<div id=\"a05\">\n<h3 class=\"headLine01 fadeInUp\"><span class=\"en\">Supply Period of Spare Parts for Furukawa Rock Drill Products<\/span><\/h3>\n<\/div>\n<p class=\"fadeInUp text\">Please note that the supply of spare parts of Furukawa Rock Drill products will be assured\u3000for 10 years after the termination of production in accordance with the guidelines for the\u3000supply of spare parts as specified by the Japan Construction Equipment Manufacturers\u3000Association.<br class=\"wpTag\"><br \/>\nAlthough the supply of spare parts is terminated in principle at the maturity of the subject supply period, we may be able to supply them upon request even after the expiration of supply period on condition that the delivery date and price are subject to negotiation.<br class=\"wpTag\"><br \/>\nEven if it is within the supply period, however, the delivery date, price, etc. may be subject to negotiation when it is difficult to keep stock should the purchased parts such as electronic parts, etc. be unavailable due to the manufacturer no longer producing the said parts.<br class=\"wpTag\"><br \/>\nIf you may have any questions about any particular model subject to the warranty as stated above and the time limit of spare parts supply, please contact a nearby sales company or our sales agent.<\/p>\n<div class=\"linkBox\">\n<div class=\"comLink fadeInUp\"><a href=\"https:\/\/www.furukawarockdrill.co.jp\/table01\" rel=\"noopener\">Models with expired supply period<\/a><\/div>\n<div class=\"comLink fadeInUp\"><a href=\"https:\/\/www.furukawarockdrill.co.jp\/table02\" rel=\"noopener\">Models with supply period expires within one year<\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Sales office contact information In order to ensure stable operation of Furukawa Rock Drill products that are in use,Furukawa Rock Drill professionals support the operation of our products through 12 bases in Japan and 5 bases overseas based on a system of rapidly and assuredly providing replacement parts. CANADA, USA, and CENTRAL AMERICAFURUKAWA ROCK DRILL [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/support-en.php","meta":{"_locale":"en_US","_original_post":"http:\/\/www.furukawarockdrill.co.jp\/wordpress\/?page_id=171","footnotes":""},"class_list":["post-2177","page","type-page","status-publish","hentry","en-US"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.furukawarockdrill.co.jp\/wp-json\/wp\/v2\/pages\/2177","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.furukawarockdrill.co.jp\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.furukawarockdrill.co.jp\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.furukawarockdrill.co.jp\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.furukawarockdrill.co.jp\/wp-json\/wp\/v2\/comments?post=2177"}],"version-history":[{"count":4,"href":"https:\/\/www.furukawarockdrill.co.jp\/wp-json\/wp\/v2\/pages\/2177\/revisions"}],"predecessor-version":[{"id":2365,"href":"https:\/\/www.furukawarockdrill.co.jp\/wp-json\/wp\/v2\/pages\/2177\/revisions\/2365"}],"wp:attachment":[{"href":"https:\/\/www.furukawarockdrill.co.jp\/wp-json\/wp\/v2\/media?parent=2177"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}